Return Policy

Thank you for shopping at worldpowertool.com. We strive to ensure your satisfaction with your purchase. If you are not entirely satisfied, we’re here to help.

1. Return Eligibility

1.1 Condition: Items must be unused, undamaged, and in their original packaging.

1.2 Timeframe: You have 30 days from the date of delivery to initiate a return.

1.3 Proof of Purchase: A valid proof of purchase (order number, receipt) is required for all returns.

2. Non-Returnable Items

2.1 Some items are exempt from being returned, including:

• Customized or personalized items.
• Gift cards and downloadable software products.

3. Return Process

3.1 Initiate Return: To initiate a return, please visit Return Form or contact our customer service team at help@worldpowertool.com with your order number and reason for the return to obtain a Return Merchandise Authorization (RMA) number.

3.2 Packaging: Securely package the item and include the RMA number on the packaging.

3.3 Return Shipping: You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance.

4. Inspection and Refunds

4.1 Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

4.2 Refund Processing: If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that original shipping costs are non-refundable.

5. Exchanges

5.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at help@worldpowertool.com.

6. Damaged or Defective Items

6.1 If you receive a damaged or defective item, please contact us immediately at help@worldpowertool.com with your order number and photos of the damaged item. We will arrange for a replacement or refund as quickly as possible.

7. Restocking Fee

7.1 A restocking fee of 15% may apply for returned items that are not defective or damaged.